1. Information We Collect

We collect the following types of information:

a) Information You Provide

• Name, email, phone number, and account details.
• Payment information (processed by Stripe/PayPal, not stored by us).
• Content you create, upload, or share on the Platform.

b) Information We Automatically Collect

• Log data (IP address, browser type, operating system).
• Usage data (pages visited, time spent, features used).
• Device information (device type, settings, unique identifiers).

c) Information from Third Parties

• If you sign in via Google, Facebook, or other providers, we may receive basic profile data.
• Payment providers may share transaction confirmations with us.

2. How We Use Your Information

We use your information to:

• Provide and operate the VivoLink Platform.
• Process payments, payouts, and transactions.
• Improve, personalize, and secure our services.
• Send important updates, confirmations, or policy changes.
• Detect, prevent, and address fraud or misuse.
• Comply with legal and regulatory obligations.

3. Sharing Your Information

We do not sell your personal data. We may share information with:

• Payment providers (Stripe, PayPal): to process transactions.
• Cloud service providers (AWS): to host and secure data.
• Analytics providers (Google Analytics, Meta Ads): to improve services.
• Law enforcement or regulators: if required by law.

4. Cookies & Tracking

• We use cookies and similar technologies for authentication, session management, analytics, and advertising.
• Users in the EU/UK will see a cookie consent banner in compliance with GDPR.
• You can manage cookie preferences in your browser settings.

5. Data Storage & Security

• Your data is stored securely on AWS servers located in Sydney, Australia.
• We use industry-standard encryption and access controls.
• No system is 100% secure, but we take reasonable steps to protect your information.

6. International Data Transfers

By using VivoLink, you consent to the transfer of your information to countries where we and our service providers operate. These countries may have different data protection laws, but we ensure safeguards are in place.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you.
• Request correction or deletion of your data.
• Restrict or object to our processing of your data.
• Request a copy of your data in a portable format.
• Withdraw consent where processing is based on consent.

To exercise your rights, contact us at support@vivolink.me.

8. Children’s Privacy

• VivoLink is not directed to children under 13.
• We do not knowingly collect personal information from children under 13.
• If we learn that we have, we will delete it immediately.

9. Data Retention

• We retain personal data for as long as necessary to provide services, comply with legal obligations, and resolve disputes.
• Transaction data may be retained for financial and regulatory compliance.

10. Changes to This Policy

• We may update this Privacy Policy from time to time. Major changes will be communicated to users via email or notification on the Platform.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, contact us at:

• Legal Team
• VIVOLINK LIMITED
• support@vivolink.me