This Refund & Cancellation Policy (“Policy”) applies to all transactions made through the VivoLink platform, owned and operated by VivoLink Limited (“VivoLink”, “we”, “us”, or “our”). By using our services, you agree to this Policy.
By using VivoLink, you agree to the practices described in this Privacy Policy.
1. General Overview
VivoLink provides a platform for users to book personalized services (such as calls, video messages, or direct chats) from independent influencers/consultants. We act as an intermediary, not the direct service provider.
2. Holding Period & Payouts
- Payments are held for 24 hours after a service is marked complete to allow for dispute submissions.
- After 24 hours, if no dispute is raised, funds are released and may be withdrawn by the influencer/consultant.
- Users must raise disputes within this 24-hour window.
3. Refund Eligibility
Refunds will only be considered in the following cases:
- The influencer/consultant did not deliver the service as agreed
- The service was delivered but was clearly defective, incomplete, or in breach of VivoLink’s guidelines.
- Fraud or unauthorized payment activity is detected.
Refunds will not be issued for:
- Change of mind.
- Disagreement with the influencer/consultant’s opinion or advice.
- Services that were delivered and completed according to the request.
4. How to Request a Refund
To request a refund, you must:
- Submit a dispute via the platform within 24 hours of service delivery.
- Provide a clear description of the issue, including any relevant screenshots or evidence.
- Wait while VivoLink reviews your claim. Most claims are resolved within 3–7 business days.
5. Refund Process
- Approved refunds will be returned via the original payment method (Stripe or PayPal).
- Refunds may take 5–10 business days to appear, depending on the bank or provider.
6. Platform Discretion
VivoLink reserves the right to approve or deny refund requests based on our internal investigation and Terms of Use. Decisions made by VivoLink are final
7. Chargebacks & Fraud
- If a chargeback is filed without following our dispute process, the user’s account may be suspended or permanently removed.
- Fraudulent activity will be reported to payment processors and relevant legal authorities.
8. Contact Us
For any questions about our cookie use, please contact:
VIVOLINK LIMITED, Suite 15203
17B Farnham Street
Parnell
Auckland 1052
New Zealand
support@vivolink.com
By continuing to use VivoLink, you consent to the use of cookies as described in this Cookie Policy
